Customer Success Crew

Ready to join the fastest-growing tech company in Europe?

We just received the prestigious Oryx Award 2023 from the Dutch Financial Newspaper, for the company with the most exceptional growth performance, and we were awarded 1st place by the Deloitte Fast 50 award in 2019 for growth and innovation, and 7th place in 2020. Now, we are looking for driven and experienced Customer Success Crew Members to join our team.

About Experiencegift

Experiencegift is home to Hotelgift, Flightgift, and Activitygift. Our gift cards can be redeemed for over 750,000 hotels, 400 airlines, and 50,000 activities worldwide. We believe in experiences over things. Our mission is to enable our customers to spread joy by giving the gift of experiences that can be redeemed whenever, wherever. As we sell in over 50 countries worldwide, we’ve built a diverse team of over 50 colleagues and more than 15 nationalities. We have offices in Amsterdam and Athens.

What makes the role so great?

As a Customer Success Crew Member, you will be responsible to create and maintain a smooth customer success journey by replying to any of their queries. Using your soft skills and problem-solving skills, you will quickly analyze a case, and clearly communicate all potential solutions, ensuring the highest levels of customer satisfaction.

What will you do?

• Respond to any of our customers' queries in a timely manner

• Come up with suggestions and solutions to improve customer experience

• Support the team, focus on achieving your targets, and actively contribute to the pursuit of our collective goals

What will you bring?

• You live already in Athens

• You have 1-2 years of experience in customer support/ success

• You are detail-oriented, with excellent verbal and written communication

• You are highly organized and can handle various problems at the same time

• You strive to deliver the utmost experience to our customers

• You are proactive and driven

• You are able to work independently and accurately with a 'hands-on' mentality

• You have completed a bachelor's degree

• You are a fluent English speaker and have an excellent understanding of the English language (spoken and written)

What could you expect from us?

• Opportunity for a significant & fast impact

• Lots of learning and development opportunities

• Competitive salary

• Private Insurance plan

• Lunch and public transport card provided

• An amazing (dog-friendly) office with an Acropolis view in Athens

• Young, friendly, ambitious, international team in Amsterdam and Athens

This is a full-time job (40h/week), with schedule in rotation (morning/ afternoon shift) based in Athens and is available as soon as possible. You will be part of the Operations team reporting to the Operations Managers.

At Experiencegift, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's fastest-growing tech scale-ups. By providing a creative, dynamic, and innovative environment, we empower our people for unlimited success.

Sounds interesting? Apply directly here or visit our career page for more details. We are looking forward to meeting you!

• You live already in Athens

• You have 1-2 years of experience in customer support/ success

• You are detail-oriented, with excellent verbal and written communication

• You are highly organized and can handle various problems at the same time

• You strive to deliver the utmost experience to our customers

• You are proactive and driven

• You are able to work independently and accurately with a 'hands-on' mentality

• You have completed a bachelor's degree

• You are a fluent English speaker and have an excellent understanding of the English language (spoken and written)